closrr

Terms of Service

Last updated: February 23, 2026

1. Acceptance of Terms

By accessing or using Closrr.io ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform.

2. About Us

Closrr.io is operated by Closrr Ltd, a company registered in England and Wales. Our registered office is in the United Kingdom.

3. Description of Service

Closrr provides AI-powered sales training, coaching, and practice tools designed to help sales professionals improve their skills. Our services include simulated sales conversations, performance scoring, team analytics, and onboarding acceleration.

4. Account Registration

To use the Platform, you must:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Accept responsibility for all activities under your account
  • Be at least 16 years of age (or 13 with parental consent in the UK)

5. Subscription Plans and Billing

Closrr offers various subscription tiers. By subscribing, you agree to pay the applicable fees. All prices are displayed in GBP unless otherwise stated and are inclusive of VAT where applicable. Subscriptions auto-renew unless cancelled before the renewal date. We reserve the right to modify pricing with 30 days' notice.

6. Consumer Rights (UK)

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These include:

  • A 14-day cooling-off period for online purchases, during which you may cancel for a full refund
  • The right to a service provided with reasonable care and skill
  • The right to a service that matches its description

Nothing in these terms affects your statutory rights as a UK consumer.

7. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose
  • Attempt to gain unauthorised access to other accounts or systems
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Use the Platform to develop competing products
  • Upload malicious code or interfere with Platform operations
  • Share account credentials with unauthorised users

8. Intellectual Property

8a. Ownership and Rights

All content, features, functionality, software, source code, designs, user interfaces, graphics, text, scoring algorithms, AI prompts, training methodologies, scenario libraries, coaching frameworks, analytics models, databases, and any other materials that comprise the Platform (collectively, the "Closrr IP") are the exclusive property of Closrr Ltd or its licensors. The Closrr IP is protected by copyright, database right, trademark, trade secret, and other intellectual property laws of England and Wales and international treaties.

Subject to your compliance with these Terms, Closrr grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform for your internal business or personal use during the term of your subscription. No other rights are granted to you, whether by implication, estoppel, or otherwise.

Your practice transcripts, recordings, and content you upload to the Platform remain your property. You grant Closrr a worldwide, royalty-free licence to use such content solely as necessary to provide, maintain, and improve the Platform, in accordance with our Privacy Policy.

8b. Trademarks and Brand

"Closrr", "Closrr.io", the Closrr logo, the 3D blue "C" mark, the tagline "AI-powered sales coaching that turns reps into closers", and all related names, marks, logos, product and service names, designs, and slogans are trademarks of Closrr Ltd (the "Closrr Marks"). You must not use the Closrr Marks without our prior written permission.

Other trademarks, service marks, and trade names referenced on the Platform that are not owned by Closrr remain the property of their respective owners.

8c. Restrictions and Enforcement

You must not, and must not permit any third party to:

  • Copy, reproduce, modify, adapt, translate, or create derivative works of the Closrr IP
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code, algorithms, models, or underlying ideas of the Platform
  • Use the Platform, Closrr IP, or any output thereof to develop, train, or improve any competing product or service
  • Scrape, harvest, or extract data, prompts, scenarios, scoring logic, or any other content from the Platform by automated or manual means
  • Use the Closrr Marks in a manner that is likely to cause confusion, dilute the marks, disparage Closrr, or imply endorsement, partnership, or affiliation that does not exist
  • Register or use any domain name, social media handle, trade name, or trademark that incorporates "Closrr" or any confusingly similar variation
  • Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices on the Platform

Closrr reserves all rights not expressly granted in these Terms. We will vigorously enforce our intellectual property rights and may pursue all available legal and equitable remedies, including injunctive relief, damages, and recovery of legal costs, against any unauthorised use, infringement, or misappropriation of the Closrr IP.

8d. User Feedback

If you submit any suggestions, ideas, enhancement requests, recommendations, bug reports, or other feedback regarding the Platform ("Feedback"), you hereby assign to Closrr all right, title, and interest in and to such Feedback, and Closrr is free to use, disclose, reproduce, license, and otherwise exploit the Feedback for any purpose, without compensation, attribution, or any obligation to you.

9. AI-Generated Content

Our Platform uses artificial intelligence to generate coaching feedback, scenarios, and training content. AI-generated content is provided for training purposes only and should not be considered professional advice. We do not guarantee the accuracy or completeness of AI-generated responses.

10. Data and Privacy

Your use of the Platform is also governed by our Privacy Policy, which complies with the UK GDPR and the Data Protection Act 2018. By using the Platform, you acknowledge our data practices as described therein.

11. Organisation Accounts

Organisation administrators are responsible for managing user access and ensuring compliance with these terms within their organisation. Administrators may access aggregated team performance data as described in our Privacy Policy.

12. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted access. We may perform maintenance with reasonable notice. We are not liable for downtime or service interruptions beyond our reasonable control.

13. Limitation of Liability

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, to the maximum extent permitted by law, Closrr shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

14. Indemnification

You agree to indemnify and hold Closrr harmless from any claims arising from your use of the Platform, violation of these terms, or infringement of any third-party rights, except to the extent such claims arise from our own negligence or breach.

15. Termination

We may suspend or terminate your account for violations of these terms. Upon termination, you may request export of your data within 30 days. After 30 days, we may delete your data in accordance with our retention policy and applicable UK data protection law.

16. Governing Law and Jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms affects your rights as a consumer to rely on such mandatory provisions.

17. Dispute Resolution

Any disputes arising from these terms shall first be resolved through good-faith negotiation. If unresolved within 30 days, either party may refer the dispute to mediation. If mediation fails, disputes shall be subject to the jurisdiction of the courts of England and Wales.

18. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use constitutes acceptance of modified terms.

19. Contact

For questions about these Terms, contact us at: legal@closrr.io